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Frequently Asked Questions

We shall be following both the government and the industry protocols once these are known. Ring for more information if wanted in the meantime.

Under normal conditions, we do not refund after 6 weeks’ prior to arrival unless we relet. However, under current circumstances we will refund up to 5 days prior to arrival but only if the Government has refused travel. We highly recommend you take out travel insurance and check the wording.

See our Terms and Conditions.

Much as we love them, sorry no pets.

Of course we welcome them and self catering is ideal for families… under the current circumstances please bring your own baby equipment.

The nearest one is Bristol… which is 19 miles away ( 42 minutes). If you go cross country takes just over 30!

Bath Spa. Easiest to take a quick taxi drive if you have luggage. Between 5 and 10 minutes’ depending on the traffic to either apartment. Taxies are immediately outside the station.

Abbey Taxis supply most of the taxis – 01225 444444. Worth ringing in advance of arrival – saves queuing at the station. Uber also operate in the city.

The two Internet cafes opposite the station offer left luggage facilities. Well worth using if you arrive early.

There is free parking for one car on premise at both apartments. Parking for a second car is available at a charge of £10 per day. We must be notified of that in advance.

Portishead is very popular as is Weston Super `Mare. The South Coast is an easy journey for a day out. But plenty to amuse children in the area.

Broadband is free and fast throughout the apartments.

There is a large flatscreen TV ins the sitting room with Netflix and smaller TVs in both bedrooms.

Egyptian cotton linen, fluffy towels, etc are included. Coffee, teas are also provided and enough milk for the first night. The cost of all utilities is included.

This is not permitted on the premises.

Waitrose and Morrison’s are the nearest to 2 Hedgemead Park, a 10 minutes’ stroll away.

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